Frequently Asked Questions

Are the trucks covered by a warranty?
Yes. All our pallet trucks carry a full 2 years major parts warranty.

Does the truck have an overload valve?
Yes. Plus the Challenger features a stepless descent to prevent loads dropping too quickly

Do you do a next day delivery?
Yes. Trucks can be sent on our usual 3 - 4 day delivery or orders before 15.30 hrs can be sent for delivery Next Day.

Which size pallet truck do I need?
There are two standard sizes in the UK. Then a third option.

Firstly is the "standard" that fits pallets sized 1000 x 1200 (40" x 48") or commonly known as the blue Chep pallet (yes, they are blue!). The trucks overall width from the outside of one fork to the outside of the other is 680mm (27") approx. The standard length is 1000mm (40"), a longer 1220mm (48") is also available.
Secondly the Euro size. This fits standard Euro sized pallets (800mm x 1200mm) the trucks overall width from the outside of one fork to the outside of the other is 540mm approx. The standard length is 1000mm (40"), a longer 1220mm (48") is also available.
A third width is commonly called the "Printers Truck" it is mainly used in the printing industry and the trucks overall width from the outside of one fork to the outside of the other is 450mm (17") approx. The standard length is 1000mm (40"), a longer 1220mm (48") and a shorter 900 ((35") are also available.

In the event of a problem can you fix the truck for us?
Yes. Help can be given either over the phone, by returning the truck to us, or if needed, by arranging one of our engineers visit your premises.

Do you do a range of different sizes?
Yes. Three different widths, and six different lengths are available!

Can you make special sizes to order?
Yes. Virtually any size pallet truck can be made to your specifications.

Can I choose different wheels?
Yes. In our Challenger 25 range you can choose from Nylon, Polyurethane Metal or Rubber wheels. And a choice of single or tandem load rollers is available.

What different capacities do you do?
Three. 2000kgs, 2500kgs and 3000kgs capacities available ex-stock.

Are the trucks powder coated?
Yes. All our pallet trucks have a luxuriant powder coated paint finish

Do you do trucks with brakes?
Yes. A choice of a footbrake, a ratchet "bike" style brake or a "T-Bar" dead mans brake is available on any size in the Challenger 25 range.

Is the Challenger pump unit reliable?
The quality Challenger pump unit is fitted to all our hand pallet trucks. It is totally sealed against air moisture and dirt. Thousands have been sold worldwide.

Is the Challenger easy to repair?
In the event of maintenance The Challenger is one of the most recognised pump units in the world and internationally known as being easy to maintain.

Are spare parts readily available?
Yes. All spare parts for the Challenger are held in stock. Orders are same-day despatched by mail or special delivery.

Do you do hand pallet trucks for the Food Industry?
Yes. The Challenger is available with a Galvanised chassis, or a FULL Stainless Steel version with stainless steel pump unit and chassis.

Can you do pallet trucks in other colours?
Yes. We can paint our trucks so they can be differentiated by your company department, or specifically to match your company's colours. Trucks can also be personalised with your name or serial number.